Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

Who We Are

www.drkasia.co.uk is a site operated by Dr. Kasia Limited ("we" “us” or “our”).

We are registered in England under company number 07592248 and have our registered office at Thorold House, 121 Broad Road, Sale, Cheshire. M33 2FX

We are a limited company.

By Using Our Site You Accept These Terms

 By using our site, you confirm that you accept these terms and conditions and that you agree to comply with them.

If you do not agree to these terms, you must not use our site.

We recommend that you print a copy of these terms for future reference.

We May Make Changes To These Terms

We may amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

Appointments 

• A booking fee of £50 or £75 is required to secure your appointment. The amount payable will be confirmed at the time of booking.

• Your appointment is not confirmed until the booking fee has been received and may be released to another patient if payment is not made.

• Treatment booking fees are redeemable against the cost of treatment provided at your appointment, subject to adherence with our cancellation policy.

• New patient consultations are charged at £100 and are payable in full at the time of booking. The consultation fee covers your appointment and professional assessment and should you proceed with treatment within 3 months, the fee will be deducted from the cost of your treatment.

• Prior to your appointment, we will advise you of any preparation required for your treatment. Failure to follow pre-treatment instructions may result in your treatment being postponed, modified or cancelled, and additional charges may apply.

• Please arrive promptly for your appointment. Late arrival may result in a reduction in treatment time, modification of the planned treatment, or cancellation of the appointment.

• Whilst we will always endeavour to run on time, appointment times cannot be guaranteed. In the unlikely event that we need to rearrange your appointment, we will contact you as soon as possible and offer an alternative appointment at no additional cost.

Cancellation Policy 

We understand that occasionally appointments need to be changed. As a small clinic, late cancellations can make it difficult to offer appointment availability to other patients, so we kindly ask that you provide as much notice as possible.

• Appointments may be cancelled or rescheduled up to 72 hours before the appointment time.

• Where at least 72 hours’ notice is provided, any booking fee paid will be retained as clinic credit for up to 3 months from the original appointment date.

• Clinic credit may be redeemed against future treatments but is non-refundable.

• Treatment appointments cancelled, rescheduled or missed with less than 72 hours’ notice will result in the booking fee being forfeited.

• New patient consultation fees (£100) will be refunded if cancelled with more than 72 hours’ notice. Consultation fees for appointments cancelled, rescheduled or missed with less than 72 hours’ notice are non-refundable.

• Failure to attend an appointment without prior notice will result in the loss of the booking fee or consultation fee.

• Patients who repeatedly cancel appointments at short notice or fail to attend may be required to pay in full at the time of booking for future appointments.

• We reserve the right to consider exceptional circumstances, such as serious illness, hospital admission or bereavement, at the clinic’s discretion.

Courses, Memberships & Subscription Plans

Patients undertaking a course of treatments or enrolled on a membership or subscription plan are still required to adhere to the clinic’s cancellation policy.

Where an appointment is cancelled, rescheduled or missed with less than 72 hours’ notice:

• The applicable £50 or £75 late cancellation fee will become payable before the appointment can be rescheduled.

• If a booking fee has already been paid for the appointment, this will be forfeited.

• If no booking fee has been paid, the applicable late cancellation fee must be paid before a further appointment can be booked.

• Membership, subscription or course payments do not exempt patients from the cancellation policy.

• Membership payments secure access to treatments, benefits and preferential pricing but do not guarantee appointment availability or waive cancellation charges.

• Repeated late cancellations or non-attendance may result in future appointments requiring payment in full at the time of booking.

Clinic Cancellations

In the unlikely event that Dr Kasia Clinic needs to cancel or rearrange an appointment, every effort will be made to contact you as soon as possible. Any appointment cancelled by the clinic will be rebooked at the earliest mutually convenient opportunity and no cancellation charges will apply.

By booking an appointment, you confirm that you have read and agree to these terms and conditions.

Pricing and payments 

• Pricing: Indicative prices are listed online, please refer to pricing on the website or contact us directly to clarify prior to your appointment. Please note that the final price for your individual treatment needs will be clarified in person during your initial consultation and may differ from the indicative pricing on our website.
• Treatment quotations: where a patient has been given a quote during their consultation, this quote will be honoured for up to 30 days.

Preparation for your appointment

• We ask that you complete any necessary paperwork which has been sent to you electronically before your scheduled appointment. If you arrive late, we will do our best to accommodate you, but it may result in you not being treated and any deposit being forfeited.
• If you intend to bring young children, we ask that make us aware at the time of booking and ensure that another supervising adult is able to accompany the child while you are being treated. Children are not permitted in treatment rooms.
• Any treatment recommended at a consultation must be undertaken within 3 months, otherwise a new consultation will be necessary.
• Before your appointment you will be given details of any preparation you are required to do in advance of any treatment. If you fail to follow the pre-treatment procedure, we may not be able to proceed with your treatment and may result in your deposit being forfeited.
• It is extremely important that you do not wear makeup to your appointment. This allows for a better assessment. It is essential if you are having a procedure performed on the day. This is for your own safety, to reduce the risk of complications and to ensure the best possible outcome.
• There may be situations outside of our control which may result in us needing to cancel appointments at short notice. In such circumstances, we will endeavour to offer you the next available appointment. If a new appointment cannot be arranged, we will offer you a refund.

Treatments

• At your consultation we will assess the suitability and likely success of any treatment. It may be that it is determined that the treatments we offer are not suitable for you. In such instances, you may not be entitled to a refund of your consultation fee.
• Where we offer a course of treatments, the cost of the entire course must be paid in advance of the first treatment.
• As a course of treatments offers you a discounted rate, they are non-refundable save where medical conditions preclude you from having the treatment. Evidence from your doctor is required in order to process your refund and any amounts refunded will be calculated based on any treatments not yet claimed.

Products

• Products purchase in the clinic or online are non-refundable unless they are faulty. To claim a refund, the products must first be returned to Dr. Kasia for assessment.

Promotions

• We may from time to time run promotions for products and/or services.
• All promotions will have separate terms and conditions and will be subject to availability and eligibility.
• Promotions may change without notice so please ensure you check our site for the most up to date promotions.

Complaints

We hope that you are always satisfied with the service you receive from Dr. Kasia. However, if there is any matter you are not satisfied with, please contact us.

Please note that complaints made via social media are not monitored.

Our Responsibility For Loss Or Damage Suffered By You

It is your responsibility to provide us with accurate and up to date details of your medical history, at any consultation and prior to any treatment. Dr. Kasia will not be liable for any loss or damage suffered by you as a result of your failure to disclose relevant medical details.

We only supply products for domestic and private use. If you use products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We shall not be liable to you, whether in contract, tort, for breach of statutory duty, or otherwise, arising under or in connection with our provision of any services and products for any special, consequential or indirect loss or damage or for the following direct losses or direct damages:

• Loss of profits;
• Loss of anticipated earnings;
• Loss of revenues;
• Loss of business opportunities;
• Loss of property; or
• Loss of goodwill.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

How We May Use Your Personal Information

We will only use your personal information as set out in our privacy policy.

How You May Use Material On Our Site

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Do Not Rely On Information On This Site

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up to date.

We Are Not Responsible For Websites We Link To

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.

We have no control over the contents of those sites or resources.

User-Generated Content Is Not Approved By Us

This website may include information and materials uploaded by other users of the site, including to bulletin boards and chat rooms. This information and these materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

We Are Not Responsible For Viruses and You Must Not Introduce Them

We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

Rules About Linking To Our Site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on our site other than that set out above, please contact us.

Which Country's Laws Apply To Any Disputes?

These terms and conditions, their subject matter and their formation, are governed by English law. You and we both agree that the courts of England will have exclusive jurisdiction.